Service Co-Ordinator and Planner

£20000 - £25000 per annum
19 Mar 2019
16 Apr 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
At this London based Locksmiths & Security company, their Service Co-Ordinator & Planner's main areas of responsibility are to ensure all Service Calls are processed efficiently and customer records are accurately maintained according to internal and external procedures.

The successful candidate for their vacancy will apply their strong customer service experience and administration skills, as well as their ability to multi-task, to proactively contribute to the efficient running of their department and maintain the continuous high standard of service they provide our customers. They will also be flexible, assertive and have the ability to plan and organise a busy workload within a high intensity, fast-paced environment.

Key Skills
- Polite, professional and confident telephone manner.
- Questioning and listening skills to extract crucial information
- Excellent attention to detail
- Correct use of grammar, spelling and punctuation
- Experience in Microsoft Word, Excel and Outlook
- Experience in Database data entry with accuracy
- Team player with 'can-do' attitude
- Demonstrating ownership of tasks and problems
- Understanding of Postcode areas of London and the UK

Areas of Responsibility
As Service Co-Ordinator & Planner, your main area of responsibility is to maintain an efficient Installation / Service Desk which includes:

- Answering incoming calls
- Providing telephone assistance where necessary/possible
- Acting on Service-related emails and ensuring the mailbox is kept up to date
- Logging jobs on Call Management database according to clients telephone, fax or email requests
- Efficiently scheduling Engineers to respond to Service and Preventative Maintenance calls
- Keeping clients informed of Service calls progress
- Escalating serious problems to Senior Engineer's / Administration Manager
- Liaising with UK wide subcontractors to carry out outer London jobs
- Processing all call related job sheets supplied by department engineers and updating call status'
- Ensuring job sheets are received for all engineer attendances
- Typing and sending quotes for Extra Works
- Telephone follow-ups for quotes sent to confirm acceptance or rejection
- Scheduling accepted quoted works and revisits
- Requisitioning parts from stock for accepted quoted works and ensuring they are ready for engineer collection
- Processing payment for cash jobs

Hours: Mon - Fri 8.30am - 5.30pm

Additional Benefits:
- 28 days holiday incl. Bank Holidays (increasing to 30 days after 1st year)
- Pension Scheme
- Private Healthcare on completion of probation

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