Insight and Analytics Manager

Recruiter
ROYAL PHARMACEUTICAL SOCIETY
Location
London (East)
Posted
17 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time

The Royal Pharmaceutical Society is the professional leadership body for pharmacists in England, Scotland and Wales. We are champions of the profession, and internationally renowned publishers of medicines information. We promote pharmacy in the media and government, lead the way in medicines research and information, and support pharmacists in education and development.

We want to make sure our members and customers value every single interaction with RPS. You’ll be responsible for helping us turn data into action and providing insight to continually improve our customer experience.

Job responsibilities will include:

  • Leading our analytics delivery. You’ll ask the right questions of your stakeholders to ensure we measure the right data points to help solve business problems.
  • Providing recommendations drawn from evidence that enables us to transform our entire membership journey. Through collaboration with subject matter and products experts carry out experiments that drive measurable improvements in our user experience.
  • Commissioning primary market research and managing agency relationships. You’ll lead on the development and delivery of a market and competitive analysis plan helping RPS stay ahead of the competition and anticipate our customers’ future needs.
  • Working closely with our Member Experience team to define key performance indicators and measure the success of our marketing campaigns.

You should have:

  • Specialist knowledge of the Oracle CRM OnDemand platform.
  • Experience of creating processes and delivering services in a membership organisation.
  • Experience of one or more enterprise level CRM e.g. Oracle, Microsoft Dynamics, Salesforce is essential
  • Web analytics and user behaviour. Proven background in web analytics working for businesses with multiple customer touchpoints and dealing with a high volume of data from multiple sources. Work with technology teams to ensure effective implementation of tracking tools.

Benefits include pension, private healthcare, discounted gym membership and season ticket loan.

To apply please submit your CV and supporting statement, outlining how your skills and experience match the person specification, via the button below.

Please note that CVs sent without a covering statement will not be considered.

Closing date for applications: 31 March 2019.

The Royal Pharmaceutical Society is an equal opportunities employer

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