Quality Assurance Officer

Location
Swinton
Salary
Up to £22660 per annum
Posted
19 Mar 2019
Closes
16 Apr 2019
Ref
00093463
Contact
Recruitment Genius Ltd
Function
Finance
Contract Type
Permanent
Hours
Full Time
£22,660 a year - Full Time
37.5 working hours per week

Over the past 12 months they have surpassed their competitors in terms of growth and business acquisition. As they continue to grow they are expanding and investing in their sales team to help develop new business from warm leads.

Job Role
Reporting to the Quality Assurance Manager your role will require you to monitor the quality of calls for two teams in line with regulation and business requirements.

Duties & Responsibilities
- Auditing calls performed by the SIP3 and meeting of creditors team ensuring documentation is completed and recorded correctly
- Identifying any compliance/regulatory risks are identified and fed back to the managers as and where necessary
- Actively participating in call levelling sessions on a monthly basis

Looking for people with the following skills;
- Experience of working in the insolvency industry
- Call monitoring experience is an advantage but not a requirement
- Excellent written and spoken English
- Ability to work within a team culture
- Ability to communicate effectively and provide constructive feedback

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