Applications Management Engineer, Cheshire East, to £45K

Recruiter
HTS Recruitment
Location
Nantwich
Posted
03 Mar 2019
Closes
23 Mar 2019
Contract Type
Permanent
Hours
Full Time
Applications Management Engineer, Cheshire East, to £45K + Excellent Benefits
Global software company seeks an Applications Engineer, to be based out of their Cheshire office.
Requirements:
• On- call support for production environments in extended business hours
• Excellent problem solving & troubleshooting skills
• Good IT / Technical skills (MS Windows / Linux, MS SQL Server, IIS, integration tools,
• reporting tools, scheduling, networks and databases).
• Basic Skills in at least one of the following: T-SQL / Powershell / .NET / vbscript
• Basic understanding in SSO technologies (Azure AD / ADFS ) is advantageous but not
• essential.
• Minimum 3 years hands on experience in Windows / Linux infrastructure.
• Minimum 2/3 years in IT application support services.
• Very Good verbal and written skills in English.
• Travel to multiple facilities may be required both in and outside of UK.
• Knowledge of financial and banking applications is an asset
• Knowledge of Wealth & Investment Management business is advantageous but not
• Essential
• Degree in IT, or equivalent through experience.
Keywords: Application Management Engineer, applications engineer, support, Nantwich, Cheshire, Staffordshire, Stoke on Trent, Shropshire
Duties & Responsibilities: To be involved in the Customer Service Team, delivering application management service to the customers. The Application Management Engineer implements and runs best practices, techniques and procedures essential to a deployed application's optimal operation, performance and efficiency throughout the Software platform. To be responsible for assisting in the support of custom applications, monitoring critical logs, and working directly with users to troubleshoot and support incidents regarding custom applications and systems issues. Follow-up with users and support staff as needed on requests and problem tickets. Reporting and follow-up for service management, including incident management, problem management, and release management. Liaison among users, technical support and development teams. Work directly with the technical and development teams to resolve issues. On-call production support and maintenance required for support applications. Leveraging your problem solving skills, you will work, in collaboration with the software team, on a wide variety of Business & Technical issues in a fast pace environment that is managed using ITIL methodology. You will report to the Customer Services Manager.
Your role includes:
• To understand the technical & business architecture of the solution system monitoring script.
• Applications monitoring: monitors critical logs and systems. Manage exceptions and fix data and systems engaging with the Business Consultant and System Engineers.
• On call support: overnight / early morning production on-call support and application management of the platform.
• To work directly with Clients and the Customer Service team to troubleshoot and support incidents regarding custom applications and systems issues.
• To assist in the project team charged with the implementation of the software at clients’ sites, more specifically the technical and data integration between the software and other financial applications
• To participate in regular customer Service status meetings
• To validate and keep the customer environments up-to-date (internally and customer)
Client offers:
• A challenging and progressive position within an international work environment
• Excellent remuneration package (Pension Contribution, health care and life insurance)
Email: Jayne at HTS
HTS, Specialist Recruiters. Contract and Permanent Vacancies

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