IT Infrastructure Engineer Apprentice in Abingdon OX14

QA Apprenticeships
17 Feb 2019
08 May 2019
Contract Type
Full Time

Employer description:

Our business is built on the idea that, in an ever-more-connected world, we’re not just responsible for what we do – we’re also accountable for what’s done on our behalf. And where there’s accountability, there’s a need for control…

When we started out in 1990 operating in the gas and oil industry, we saw that control was something buyers needed more of. So we designed our community model, our supporting services and the technology that powers them to address this need. We wanted to drive a new kind of procurement with less risk, less cost and less compliance issues. At the same time, we wanted to bring suppliers into the fold – to help them meet buyers’ needs while reducing their own qualification burdens.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview:

The IT infrastructure, Change and Security Teams are responsible for IT infrastructure day-to-day support, implementations, as well as major changes to the IT infrastructure and IT security. The teams play an important role within the IT business unit ensuring our systems are up to date, robust, and secure, whilst following established processes and best practice.

Being a key part of the Infrastructure and Support department, the IT Infrastructure Engineer Apprentice provides essential business and infrastructure support to the teams and the business.

Main role / Responsibilities [will include but not be limited to]:

Providing 1st line support for Infrastructure and Security systems Triage of support tickets relating to team responsibilities Responding to Information Security related enquiries Break-fix response for desktop systems and related hardware Deskside support for user software and hardware issues Logging calls with third party suppliers and supporting third party engineers on-site Building and deploying desktop systems

Desired qualities, skills and knowledge:

A sound knowledge and understanding of IT applications, systems and infrastructure Awareness of Information Security systems and controls Evidence of an interest in IT, for example: home computer builds, home networks Fundamental user-level experience of basic coding and Windows administration

Desired qualification requirements:

GCSE’s (or equivalent) including Maths, English and IT related subject Additional IT qualification is desirable but not essential

Working week:

Monday - Friday,

9am – 5:30pm,

37.5hrs per week, [all details will be confirmed with the employer]


£15,000 per annum

Benefits of the role/Future prospects:

Opportunity to become a full time member of staff upon successfully completing the apprenticeship.

Achilles will also support further training if required, with the view to do a higher apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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