IT Desktop Helpdesk Apprentice in Luton LU2

QA Apprenticeships
17 Feb 2019
09 Apr 2019
Contract Type
Full Time

IT Support Limited (ITSL) is a Luton based IT solutions company that delivers specialist support, infrastructure, telephony and consultancy to a range of businesses throughout the UK.

Location is not a problem for us. We cover the local areas of Luton, Bedford, Milton Keynes, Hemel Hempstead, Watford, Aylesbury and St. Albans and also have customers in London and all over the UK.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

We are looking for engineers who have what it takes (with the right training) to develop into consultants and system architects, therefore they would work closely with the existing consultancy team gaining skills in cutting edge technologies.

Job Details:

Vacancy Description

The first telephone point of contact for the Service Desk, logging tickets as the first task. Providing basic trouble shooting and configuration using remote control software VOIP Telephony Administration PC\server builds


An all-rounder that’s keen to learn and has at least 12 months’ worth of I.T. experience in an IT related help desk or customer desk role. Excellent verbal and written communication skills at all levels Excellent telephone skills Previous experience with desktop builds and configuration. Ability to prioritise and manage workload Ability to clearly define and document procedures Excellent analytical skills

Desired Qualification

Knowledge of basic networking concepts and firewalls. Willing to travel at short notice to customer sites Exposure to DSL\cable modems\router installation Server 2012 exposure would be advantageous CompTIA Network + Certification or equivalent (preferred) Full UK driving license

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