Oracle HRMS & Payroll Support Analyst

03 Mar 2019
22 Mar 2019
Contract Type
Full Time
The post is based in the E-Business Suite (EBS) Support Team. The EBS Support Team is responsible for the maintenance, support and development of the client’s Oracle E-Business Suite and Oracle Business Intelligence Systems.
This is one of two Support Analyst posts that focus on and provide a functional lead on HRMS and Payroll modules and general system administration.
You will work closely with colleagues within the team to resolve user incidents raised through the EBS Help Desk as well as participating in all aspects of evaluation, testing and implementation of data fixes, upgrades and system developments.
You will work closely with stakeholders within the business in order to identify opportunities to deliver savings or efficiencies through the use of EBS or OBIEE. You will also provide support for commercial payroll operations to external local government and academic organisations that use EBS.

The main duties are;
• To understand the integration of all elements of the Oracle HR and Payroll systems and particularly how changes to one element of the system will impact upon the other and the Oracle General Ledger.

• Manage complex user incidents raised against our team. This will involve investigating the nature of the issue, identifying the operational and system impact and developing and implementing suitable technical and /or business solutions. This work will involve working closely with operational colleagues, other members of the team and external Oracle Support Services.

• Ensure adherence to data protection and GDPR legislation at all times

• Create and maintain the organisations and organisational hierarchies which underpin the financial/HR/Payroll systems.

• Ensure the security of the system through the creation and maintenance of security menus, profiles and access for all users.

• Support the HR and Payroll systems through the creation and maintenance of pay scales and grades e.g. building new grades, annual increment processing, implementation of pay awards.

• Create and maintain HRMS and Payroll reports as required for corporate and departmental HR and Payroll management reporting.

• Support the development of new HR / Payroll functionality to maximise the use of the system for HR and Payroll Management across the business and where appropriate for commercial operations.

• Assist with the planning of and undertake developmental and testing work as required including applying 'patches' and upgrades.

• Support the Payroll Service through creation and modification of pay elements and other key data, changes to and creation of schedules, month and year end processes, and Payroll Costing reconciliation.

• Provide operational support to the Payroll Section with regards payroll costing, support for payroll runs and general professional payroll advice.

• Maintain business processes and procedures, process scripts and user guides to reflect all changes implemented.

• Advise and guide HR and Payroll staff in the devolved operation of the HR/Payroll system.

Who is the person?
We are looking for:
Skills Qualities and Experience Required:
1. Expert functional knowledge of the Oracle E-Business Suite HCM and Payroll modules and their configuration and support in Oracle Release 12 is essential.

2. Experience of working in the Oracle UK Payroll and HR arena.
Must have current knowledge of all statutory regulations including SSP, SMP, PAYE, NI, RTI and Pension Auto Enrolment and their operation within Oracle Payroll.

3. A degree in an IT related subject is desirable, 5 GCSEs grade C or above (or equivalent). Must be highly numerate and literate.

4. Excellent communication skills and experience of communicating effectively with a range of audiences from individual users to senior management. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

5. Project management skills desirable, ideally with Prince 2 qualifications. Able to deliver personal and group projects under pressure and to demanding deadlines.

6. IT literate with good working knowledge of standard Microsoft packages including Word and Excel and Project.

7. Experience of SQL or PL/SQL

8. Managing complex stakeholder relationships

9. Creative use of resources to deliver outcomes

10. Influencing positive outcomes by using your excellent negotiation and communication skills

11. A commitment to quality.

12. Identifying and solving complex problems

13. Producing and executing credible and feasible plans and solutions

14. Implementing and following best practice.

15. Be self-motivated, able to successfully multi-task and respond positively to pressure and comfortable working within a team and delivering presentations or training to large groups.

16. Be consistent, supportive, proactive and flexible in your approach to your work.

17. Be committed to delivering exceptional customer service and high quality outputs.

18. An innovative and creative individual, who is able to bring fresh ideas to the team.

19. A tenacious and ambitious person with excellent negotiation skills to be able to bring all parties/stakeholders on board.

20. Be responsible and accountable for delivery of your personal tasks and outcomes.

21. Be a major contributor, committed to team success

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