Volunteer Centre Assistant (18.75hrs)

Recruiter
SALFORD COMMUNITY AND VOLUNTARY SERVICES
Location
Salford
Posted
16 Mar 2019
Closes
27 Mar 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Job Description

Job Title: Volunteer Centre Assistant

Hours: 18.75 hours per week (excluding breaks)

Grade: NJC Point 23

Salary: £22,462 (£11,231 pro rata)

Contract: Initial contract to 31st March 2020 (subject to successful completion of a 6-month probationary period)

Responsible to: Volunteer Centre Coordinator

Main purposes of the Post

  • To support the Volunteer Centre Coordinator in delivering the core services of Volunteer Centre Salford, undertaking duties including recording and maintaining information on Salford CVS’ CRM database / Volunteering Portal and providing administrative support to all Volunteer Centre services, including outreach activities and events
  • To support our team of Volunteering Development Workers to deliver the volunteering strand of the Community Assets programme
  • To support our team of Volunteering Development Workers to deliver the volunteering strand of the Wellbeing Matters programme
  • To deliver all work to strict targets and timescales, maintaining high levels of accuracy at all times

Core tasks:

Volunteering Brokerage

  • Be responsible for maintaining our online Volunteering Portal, including approving opportunities and updating expired opportunities
  • Provide high quality customer support when assisting with our weekly volunteer drop-in sessions, including supporting outreach drop-ins
  • Provide timely and friendly responses to volunteer enquiries, both verbally and in writing
  • Support potential volunteers to apply for opportunities and contact volunteer-involving organisations on their behalf when necessary
  • Work closely with the Volunteer Centre Coordinator to ensure all administrative procedures are completed as per Salford CVS standard expectations
  • Access and process data from CVS database(s) as required and in line with GDPR regulations

Voice of Volunteering

  • Support the Volunteer Centre Coordinator with events and outreach activities, including promoting Volunteer Centre services and assisting with events such as Heart of Salford and Volunteers’ Week
  • Help organise regular Volunteer and Volunteer Coordinators’ Forums
  • Help produce a regular Volunteer Centre newsletter

Develop Volunteering Opportunities

  • Liaise with volunteer-involving organisations regarding advertising their opportunities on the Volunteering Portal
  • Ensure organisations’ contact details are accurate and up-to-date

Good Practice

  • Administer our Volunteer Recognition Scheme, including maintaining recording systems, liaising with volunteer-involving organisations and processing certificates
  • Regularly update our Volunteering Good Practice Handbook and any Volunteering Fact Sheets, in conjunction with the Volunteer Centre Coordinator
  • Maintain the Volunteer Centre pages of the Salford CVS website, keeping them up-to-date and relevant at all times
  • Process payment of Salford CVS’ own volunteers’ travel expenses

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