1st Line Support Analyst / Helpdesk / Service Desk Analyst

Recruiter
Elephant Stone Recruitment Ltd
Location
Gloucester
Posted
17 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
Service Desk Analyst / 1st Line Support Analyst / Helpdesk
Location – Gloucester
Salary £17,000 - £21,000 per annum depending on experience plus excellent benefits package

Service Desk Analyst / 1st Line Support / Helpdesk Analyst role available for our client an exciting and ever-growing Technology business based in Gloucester..

This role is a real career opportunity to join a business where you can grow and develop a fantastic career with an evolving business.

Service Desk Analyst / 1st Line Support / Helpdesk Analyst will be responsible for the management and resolution of service faults affecting the businesses network-based technologies (e.g. Broadband, FTTC, Ethernet, P2P etc) .

The Service Desk Analyst / 1st Line Support / Helpdesk Analyst will have excellent Customer Service skills and will have a technical aptitude to resolve customer issues effectively and efficiently.

IT / Technology graduates will be considered along with candidates with more developed technical support experience.

To be successful the Service Desk Analyst / 1st Line Support / Helpdesk Analyst will have the following skills and experience:

Essential:

* Knowledge of Network Technologies associated with Broadband, fibre and Ethernet

* Experience in a technical support role or similar

* Graduate in Technical related discipline or similar desirable

* Proven experience of providing customer support

* Exceptional communication skills – written and verbal

* Self confident and able to work independently, but able to ask for and take advice from peers when required .

* High self motivation with a positive attitude and desire and will to learn and develop skills further.

Any experience of working within an ITIL environment or associated technical accreditation will be highly desired but not essential.

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