Service Manager

Dovetail Recruitment Ltd
17 Mar 2019
31 Mar 2019
Contract Type
Full Time
Service Manager – Printing

Dovetail Recruitment are currently working with a prestigious company in Poole who manufacture and distribute printing equipment across the world. They have an excellent company ethic and treat their staff very well, meaning most of the staff have been there over 10 years. They are now looking for a new Installation and Support Technician.

They are now recruiting for a Service Manager – Printing. This person will need to have hands on experience within the printing industry and be a great team leader, willing to go the extra mile. You will need to be customer focused and have experience dealing with them.

Duties and Responsibilities:

* Gaining a thorough technical understanding of all of our products

* Assisting in the testing and evaluation of potential new products to our range

* Establishing a strong relationship with our manufacturer suppliers to ensure we fully understand all products and can resolve technical issues arising

* Providing customer support to technical staff in our subsidiaries

* Managing / overseeing the provision of training and technical product support to our distributors

* Ensuring superb and efficient customer services and technical support

* Working within and leading a small technical team responsible for:

1. Training distributors and clients

2. Installation of new equipment

3. Servicing and supporting UK and overseas clients

* Preparing and testing products ready for sale to clients

* Ensuring all equipment in our showroom is always in top condition and ready for use

* Managing spare parts, returns and replacement parts

* Disseminating technical and product changes / knowledge to our technical staff

Knowledge and Experience:

* A good practical and technical understanding of print

* Self-motivated to learn new products and share that knowledge with others

* Good team leadership and motivational skills

* Good organizational and administrative skills

* Be willing to travel

Salary and Benefits

* £30 - 35000

* Free parking

* Monday – Friday 8.50 – 5.30pm

* 20 days holiday increasing with service

* ¾ hour lunch

* Welcoming and friendly team

* Excellent company stability with strong reputation

This Service Manager - Printing position would suit candidates with an excellent background in printing and a strong technical knowledge of digital printers.

If you are interested in this Service Manager – Printing position, please click on ‘Apply Now’

Alternatively to view our other vacancies, please visit our website

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