ICT Support Assistant

Recruiter
Trident Group
Location
Dudley
Posted
17 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
We are a registered care and support charity that offers services to just over 6000 people within the Midlands. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health issues, young people at risk, older people, BME groups, people at risk of being homeless and those fleeing domestic abuse. Trident has over 50 years of delivering homes, services and innovation in some of the most disadvantaged communities in the Midlands. It employs more than 800 staff, works with over 150 volunteers and provides training places and apprenticeships for many more.
About the role
The ICT team are looking to add an ICT Support Assistant to their Helpdesk Support team. As an ICT Support Assistant you shall report to the ICT Manager and be responsible for contributing to the efficient and effective delivery of the day-to-day Help Desk and Support services that are clear, accountable and responsive to customer needs.
Working as part of a dynamic team, you will need to possess 1st / 2nd Line ICT support skills along with strong communication, interpersonal and Customer Service competencies with the ability to manage relationships with internal and external clients and suppliers.
The duties will include:
* Ensure effective liaison with ICT Manager on all associated tasks and processes as required
* Regularly update call logging system outlining actions taken towards resolving ICT support requests
* Monitor and resolve ICT support calls raised in the call logging system and directly by phone to the helpdesk
* Assist with hardware and software problem solving, and liaising with suppliers as necessary
* Support of business activities and operations including flexible working (i.e. start and finishing times) and out of hours cover
* Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required in order to maintain an efficient operation relating to the needs of the organisation
About you
* Strong interpersonal skills to enable effective liaison with internal and external clients
* Support, administration and management of software applications
* ICT skills essential up to 1st/2nd line to include Helpdesk, PC builds, Mobile devices builds, general troubleshooting, Windows OS.
* Experience of Microsoft Applications (AD, Exchange, SharePoint, CRM, Office), EDM, Admin Tools, SQL admin and VMware Admin.
* Network skills, LAN/WAN technologies, TCP/IP, Network monitoring, VoIP, network printing, software installation.
* Liaising with staff and management on IT related queries
* Excellent communication skills both via email and in person
* Car driver essential (Full clean driving license)
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)

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