Customer Support Executive

Big Red Recruitment Midlands Limited
17 Mar 2019
31 Mar 2019
Contract Type
Full Time
Customer Support Executive

- 1st line support

Are you a customer service hero excited by joining a rapidly growing business and furthering your career? Are you working in a call centre environment and feel you have hit a brick wall? Is a quick paced and forward thinking organisation attractive to you? If so, read on!

An exciting opportunity has become available with our market leading, heavily invested client!

I am seeking an enthusiastic, positive and customer service focused individual to join a growing IT Support Team. This role will provide the foundation to develop within a customer service or IT support role and progress your career within a company who pride themselves on developing their staff.

ROLE: Customer Support Executive - 1st Line Support (no IT Support experience necessary)

SALARY: GBP18,000 - GBP20,000 + Excellent benefits package

LOCATION: Solihull, West Midlands

The Role:

For this role you will be the face and reputation of the company and will be the single point of contact for all customer software problems across the UK and internationally. You will be trained to understand their software product and will be responsible for logging incidents, troubleshooting problems, and solving as many issues as you are technically capable of doing. You will escalate any problems that you are not familiar with to a 2nd line support team. You will have full ownership of the calls that you take: To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

The ideal candidate will have come from a service based background, working in any industry providing customer or service desk support. You will have a desire to work within IT, take ownership of problems and be able to demonstrate excellent customer service and communication skills.

The right Customer Service Executive - 1st line support will have the following:

· 1 year+ experience of dealing with inbound calls and providing exceptional customer service

· Excellent communication and interpersonal skills

· Excellent customer service skills

· A desire to progress within a company

· A natural problem solver

Skills: Helpdesk Analyst, 1st line support, software support, Customer support, Service Desk, IT Support, Service Desk Analyst, IT, Problem Solving, Help Desk

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