IT Network Administrator (Schools Team)

Recruiter
Oakford Technology Ltd
Location
Salisbury
Posted
16 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
Generous benefits including: £18,000 - £22,000 per annum 24 days paid holiday + Bank Holidays (rising with length of service) Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Company contributory pension scheme Job type: Permanent Job Ref: NAd / Dec 18 Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. The Network Administrator role is a varied and challenging role that is mainly based at a school. The role involves providing 2nd line support within the school and managing escalation to central teams as needed. You will work closely with other teams within Oakford with the aim to provide strong technical solutions to problems quickly. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep all parties informed. Organisational Context: Oakford is a substantial Cloud and Managed Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 60 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them if required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. Candidate Profile: Typically the candidate might be a graduate from an IT course at University or college but will certainly have 2 or more year’s relevant IT support experience dealing with customers face-to-face. Work will be hands-on, in a fast paced, customer service-oriented environment. The candidates should be hungry to succeed in their new role and willing to learn. They should relish working with new technologies and challenges, and demonstrate an ability to learn quickly. They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulous in ensuring the security of our customers’ data and technology assets. The candidate must be a self-starter and able to work on their own as necessary as well as work with colleagues. The candidate must be able to drive. An Enhanced DBS check of the successful candidate will be undertaken and it is a requirement of the post that a clean DBS check is maintained. Dimensions of the Role: This is an overview of what the job will entail but it is not an exhaustive list - Provide on site technical support to our customers - Provide telephone and email based technical support to our customers - Manage issues flagged by our Monitoring Software - Perform various system administration tasks on customer site – eg installation of new systems, resolve technical issues - Help to maintain a mutually beneficial and positive working relationship with customers - Commercial awareness of the benefits of common business technologies is expected - A strong interest in IT - Logical approach to problem solving - Able to identify when a problem may require escalation - Excellent time management and priority determination skills - Polite and constructive whist dealing with all customers - Maintain a high standards of work and professionalism - Ability to work unsupervised and diligently - Personal determination to increase knowledge and competences - Team working skills Requirements of the Role: In order to apply for this role you must have the following experience - 2+ years experience of delivering 1st or 2nd line technical support to clients - Windows 10 - Basic Networking

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