Service Manager

Recruiter
Rethink Mental Illness
Location
Ealing
Posted
15 Mar 2019
Closes
27 Mar 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Rethink Mental Illness are recruiting to an exciting opportunity for a Service Manager to join our management team in Ealing. Reporting to the CQC Registered Manager, you will be part of an innovative and dynamic team working to provide high quality, outcome focused services for individuals experiencing mental illness.

As Service Manager you will lead the front line operational delivery of our services. Our services provides compassionate, person centred care and support that is outcome focused and tailored to meet individuals needs. The ideal candidate will have managerial experience in delivery of registered services with a good working knowledge of the Care Quality Commission (CQC) standards and compliance requirements.

The post holder will:

  • Lead and develop teams in delivering forward thinking, person centred, high quality services that meet the needs of individuals and commissioners.
  • Ensure that the tools of person centred recovery planning (ISSP) are embedded into local practice and that staff are utilising systems correctly to record support activities.
  • Drive compliance with all polices and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality.
  • Take on an active leadership role.
  • Support the implementation of change, best practice and continuous improvement.
  • Have excellent communication and IT skills

The post holder must demonstrate:

  • Experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
  • Experience of dealing with and reporting Incident/Accidents/Near Misses.
  • Safeguarding reporting
  • Ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
  • Excellent interpersonal skills and the ability to communicate confidently with colleagues of all levels
  • Skills and confidence to network and maintain relations with external colleagues & agencies
  • Ability to engage with service users, families & carers, to develop positive relationships
  • Significant knowledge and understanding of the needs of people with mental illness and be familiar with best practice developments
  • Excellent time manager with ability to plan and prioritise a complex workload

In return you can expect:

  • Competitive Salary
  • Contributory Pension Scheme
  • Life Assurance
  • 33 days Annual leave including statutory/bank holiday
  • Your "Rethink Day" - Have your Birthday Off
  • Childcare Vouchers Scheme
  • Where appropriate paid eye test plus up to £55 towards the cost of new glasses or lenses
  • Excellent Career Development Opportunities

The vacancy will close on {Expiry Date} - Please be aware that should you be successful; Interview invites will be communicated within 24 Hours of the advert closing.

To be eligible to apply for this role you must be eligible to work in the UK, and provide proof of this (i.e. a passport/visa)

Tier 2 Certificate of Sponsorship (formerly a Work Permit)

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the Charity is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process. If you have a disability and can demonstrate that closing this post early would impact on your ability to submit an application in time, please contact our HR Shared Service team on 0121 522 7111 to request arrangements for an application to be submitted within the original timeframe.

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