Call Centre Administrator

Recruiter
Nacro
Location
Middlesbrough
Posted
15 Mar 2019
Closes
24 Mar 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time

Call Centre Administrator

Job type- Full time permanent

Salary £17,946

Hours- 35 hours per week (+ 5 hours paid lunch)

Location- Middlesbrough

Do you want to make a difference to young people’s lives, inspiring them to achieve and realise their true potential? If so, then join Nacro, who educate, nurture and transform lives.

This new role is required for our SWITCH project based in Middlesbrough

Who we are looking for?

We are in search of an Administrator to provide administrative support for our SWITCH call centre to ensure that administrative procedures are carried out in accordance with our Nacro requirements.

Duties and Responsibilities include but are not limited to:

  • To cover reception as well as inbound and outbound telephony
  • To accurately maintain the paperwork and electronic record systems.
  • To ensure that photocopying, scanning, collating and information is made available from administration records at the request of the Line Manager.
  • To check and enter data into the organisation MI systems and retrieve data as necessary.
  • To have an in depth understanding of and the ability to follow systems, procedures and methods of in relation to relevant programmes and activities delivered at the base.
  • To ensure the accurate maintenance of records of attendance, appointments, leave and sickness records for service users.

Demonstrable experience as an administrator, preferably related to similar activities with other public sector organisations or within the voluntary sector.

A DBS check will be required for this role.

Please apply online

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