Technical Implementation Analyst

CPS Group Limited
15 Mar 2019
31 Mar 2019
Contract Type
Full Time
Technical Implementation Analyst

Up to £24,000p/a + company benefits (DOE)


An exciting opportunity has become available to join a renowned and highly regarded Software support company based in Worcester.

You will be responsible for providing setup, configuration and implementation support. As a Technical Implementation Analyst, you will support customers with a high level of customer service by managing 2nd and 3rd line support tickets and configuration requirements.

As a Technical Implementation Analyst your main responsibilities are as follows:

• Run reports and produce statistical analysis on all aspects of support tickets

• Provide training to customers, either 1-2-1 or group based

• Working to SLA's

• Support the Help Desk with 1st line tickets when required

The ideal Technical Implementation Analyst will possess some, if not all, of the following attributes:

• Experience working within a SQL & TSQL environment

• Excellent Microsoft Excel skills

• Understanding development life cycles

If this role sounds right for you and you’d like to know more then please contact me on with a copy of your CV.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Similar jobs

Similar jobs