Technical Implementation Analyst

Recruiter
CPS Group Limited
Location
Worcester
Posted
15 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
Technical Implementation Analyst

Up to £24,000p/a + company benefits (DOE)

Worcester

An exciting opportunity has become available to join a renowned and highly regarded Software support company based in Worcester.

You will be responsible for providing setup, configuration and implementation support. As a Technical Implementation Analyst, you will support customers with a high level of customer service by managing 2nd and 3rd line support tickets and configuration requirements.

As a Technical Implementation Analyst your main responsibilities are as follows:

• Run reports and produce statistical analysis on all aspects of support tickets

• Provide training to customers, either 1-2-1 or group based

• Working to SLA's

• Support the Help Desk with 1st line tickets when required

The ideal Technical Implementation Analyst will possess some, if not all, of the following attributes:

• Experience working within a SQL & TSQL environment

• Excellent Microsoft Excel skills

• Understanding development life cycles

If this role sounds right for you and you’d like to know more then please contact me on with a copy of your CV.

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