CRM Business Analyst

Network IT Recruitment Limited
15 Mar 2019
31 Mar 2019
Contract Type
Full Time
My local authority client based in the South West is looking for a CRM Business Analyst who can successfully hit the ground running.

To provide Business Analysis support services for the Council's emerging Customer Experience Platform.

The role will predominantly be handling activities as follows:

• CRM Financial Payments Processes – proving the process, running workshops across all payments process backlog

• CRM Complex Processes – initial PoC discovery then running workshops with other business areas identified. These are processes have multiple branches/touchpoints for the customer (complex, often multi-agencies involved)

• CRM Theme Discovery – various PoC discovery needed as we test new features, then wider rollout through workshops/process redesign

• General Analysis – running workshops in focussed business areas to define MVP, then sharing back to EA (to plan roadmap)

Key duties will include:

Use suitable qualitative techniques to understand the situation and identify issues and opportunities.

Identify stakeholders, understand their needs from the different stakeholder perspectives and arrive at a consensus business activity model.

Analyse internal ‘as is' processes to identify problems and challenge assumptions. Compare the ‘as is' to the ‘to be' and consider the impacts on the organisation, people, processes and technology.

Assist with developing and evaluating the options and how the recommended options meets the business Data need.

Elicit, analyse, document and manage business requirements. In an agile environment this may take the form of epics and user stories within a product backlog to articulate the MVP (Minimum Viable Product.)

Contribute to building an active Community of Practice to embed agile and lean ways of working, behaviours and culture across the Council. Sharing and re-applying skills and knowledge and bringing in best practice.

You will need:

Experience of working in an agile environment, familiar with Kanban methodology and working within a multi-disciplinary team.

Accomplished Business Analytical skills demonstrated through experience; including elicitation and management of requirements using various techniques.

This role is initially for 3 months with a view to extend just depending on the business needs.

My client is offering £350.00, INSIDE IR35.

If you are interested or know anyone who would be interested, please get in contact and send CV's to (url removed) or call Remy on (phone number removed)

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