Service Desk Manager / Helpdesk Team Leader

Recruiter
IT Talent Solutions
Location
Basingstoke
Posted
15 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
Service Desk Manager / Helpdesk Team Leader required for my client based near Basingstoke for a permanent role, salary £40-45K + benefits.

My expanding client are looking to take on a Service Desk Manager to run their Helpdesk team (7 Engineers at different levels).

Responsibilities:

* Day to day management of Service Desk staff

* Delegation of work based on priority and severity

* Managing productivity within the team

* Working with senior management to drive efficiencies within the desks

* Performing 1-2-1’s with staff

* Enforcing and adapting SLA’s and KPI’s

* Process improvement and implementation

* Working based on ITIL principles

* Escalation management

* Defining duties of tiered Engineers

Experience:

* 2+ years of people management experience in a Service Desk / Helpdesk environment

* ITIL experience

This is a new position in a growing business, and an exciting opportunity to help drive growth within a successful business.

Please apply ASAP for more information

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