TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING)

Recruiter
Ampersand Consulting
Location
Chippenham
Posted
15 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING)

This is an exciting opportunity for you to become a TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING) and join an FTSE 100 IT solutions provider based in Chippenham. You will be primarily responsible for responding to, investigating and resolving customer inquiries. Our clients are looking for some who will be able to use their knowledge of housing environment coupled with creative problem-solving skills to ensure high quality and timely responses for their customers. You will be a technical escalation point within the team.

What will the TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING) do:

* Interacting with customers verbally, in writing and automatically using a logging system

* Responding to calls in a timely fashion and in the customer service level agreements

* Approach every call in a professional manner and to the standard of senior management

* To carry out detailed investigations of customer reported concerns providing advice and solutions to individual customers and the entire customer base

* To test reported issues in our local environments and increase change where necessary for software enhancements

Your experience as a TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING) will include:

* An understanding of SQL and relational databases hosted in multiple environments

* Great communication skills, with complex problem-solving skills and to communicate difficult issues both verbally and in writing

* Strong client relationship management skills and excellent organisational

* Experience of working within a Local Authority housing service delivery sector

* Experience of working within a software supplier environment

If you are looking to take your career to the next level, Apply to become a TECHNICAL ANALYST (SQL/ LOCAL AUTHORITY HOUSING) now

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