Incident Manager - ITIL x6

Recruiter
BPM Tech
Location
Northampton
Posted
16 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
Incident Manager – ITIL x 6 Role: Incident Manager Type: Permanent Salary: £28,000 – £45,000 + excellent benefits Location: Northampton My client a technology focused financial services company are looking to recruit 6 ITIL Certified Incident Managers to co-ordinate service repair and recovery activity across internal and external supplier teams to ensure that services are fully restored to normal working Key skills/experience: Minimum Certification in ITIL V3 Foundation Certification Strong Microsoft suite skills Managing relationships (clients and stakeholders) Supplier management (able to drive supplier performance during service recovery Service management (able to manage performance, cost and risk of services Communication, influencing and negotiation skills (specifically high standard of written communication for the production of reports and advanced verbal communication skills to liaise with all levels of Senior Management in Suppliers and Clients during and subsequent to live incidents) Analysis, problem solving and decision making skills essential to formulate key recovery plans Business aware (good knowledge of clients businesses across the group in order to facilitate service recovery) Experience or involvement in incident management Ability to manage service recovery and repair through application of Service and Supplier Management disciplines, e.g. ITIL, as appropriate Full knowledge of service incident and problem management processes Working knowledge of IT Operations services and service levels Role: Incident Manager Type: Permanent Salary: £28,000 – £45,000 + excellent benefits Location: Northampton Incident Manager – ITIL x 6 ---------------------------------------- Salary additional info: + benefits ----------------------------------------

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