Problem Manager

Recruiter
BPM Tech
Location
Northampton
Posted
16 Mar 2019
Closes
27 Mar 2019
Contract Type
Permanent
Hours
Full Time
Problem Manager Role: Problem Manager Type: Permanent Salary: £28,000 – 45,000 + excellent benefits Location: Northampton My client a technology focused financial services company are looking to recruit a Problem Manager to undertake a range of tasks to assist the Team Manager to coordinate the efficient and prompt handling of all IT & Business Problems across the business. Key skills/experience: Minimum Certification in ITIL V3 Foundation Certification in Service Management ITIL Capability RCV (Release Control & Validation) or ITIL Lifecycle in service Transition Strong Microsoft Office Suite Skills ITIL Capability OSA (Operational Support Analysis) or ITIL Lifecycle Service Operation Experience in IT Problem Deliver and maintain high levels of customer satisfaction Influencing skills leading teams, coaching and mentoring less experienced members. Stakeholder Management - Excellent verbal and written communication skills Excellent organisational & time management skills Ability to work under pressure to meet deadlines Ability to assimilate and utilise new information, processes and training Role: Incident Manager Type: Permanent Salary: £28,000 – 45,000 + excellent benefits Location: Northampton Problem Manager ---------------------------------------- Salary additional info: + Benefits ----------------------------------------

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