Technical Support Engineer

16 Mar 2019
31 Mar 2019
Contract Type
Full Time
Technical Support Engineer


Salary to £30k DOE

We are a currently recruiting a Technical Support Engineer for successful IT organisation with a strong, growing presence across the Sotuh East. They currently have an opportunity for a Technical Support Engineer to join the team in Sittingbourne

The role:

* Deliver 1st, 2nd and 3rd level support to remote client set supporting Windows based systems

* Provide field support and installation of IT projects across the client base as required

* Log all undertaken works in the support ticket system with required info, customer contact, regular updates and closure details.

* Ensure all documentation for incidents and projects are completed either on or ahead of schedule

* All incidents assigned are delivered to the SLA priority or escalated accordingly

The successful candidate will have:

* A track record in delivering high volume desktop and infrastructure support services

* Ability to troubleshoot and resolve network issues

* Ability to configure switches, routers and firewalls

* Have confidence in dealing with customers at all levels and provide a credible and professional approach.

* Solid understanding and experience of troubleshooting and administering technologies such as Windows 7, 8, 10, Server 2008, 2012, Active Directory, MS Exchange, MS Office, Networking knowledge TCP/IP, DHCP, DNS Firewalls, VMware, Security and Microsoft Systems Centre Technologies

* Proven competency for solving complex customer problems, priority setting and delivering results quickly

* Excellent communication skills

* A high degree of customer focus

* Self-control and calm nature in high pressured situation

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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