Apprentice IT Support Engineer in Chatham ME5

QA Apprenticeships
17 Feb 2019
25 Mar 2019
Contract Type
Full Time

Employer description:

We are a friendly team with a casual outlook, but a professional front.

We do socialise especially for events such as birthdays, celebrations, company achievements and seasonal times.

We work to specific hours, although we are flexible with a give-and-take outlook.

As a small company, we offer many areas within the IT sector, this means you have the ability to gain hands on experience with all aspects, which makes the position a more exciting and worthy cause.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview:

The apprentice will be part of a small-dedicated IT team, working closely with other engineers and reporting to the IT manager.

The apprentice will also:

Provide IT Support & Installations for the new and existing client base Build Bespoke computer systems and servers, offering telephone technical support, remote support, network installations, callout support, and other IT skills as time and progress goes on Undertake internal company procedures i.e. Daily Backup checks, quarterly maintenance tasks etc.

Main role / Responsibilities [will include but not be limited to]:

Work in conjunction with the IT Manager and the support Team Work alongside the IT Manager on the applications, telephony, infrastructure and Systems so they meet current and future needs Support the IT Manager to handle the day-to-day user requests from the service desk system, ticketing/installations and upgrades The training programme is designed to provide real-world skills using the most recent IT Technologies to transform individuals into highly skilled IT Apprentices Apprenticeships will blend on-the-job experience, face-to-face workshops and online learning, which will teach a range of new skills including Networking and Architecture, Mobile and Operating System, Cloud Services, Coding and Logic, Business Process Develop social media strategies with the team to gain a bigger following in order to increase traffic to the website

Desired qualities, skills and knowledge:

Have good communication/ telephone skills Should work well alone as well as in a team Be prepared to provide the highest level of customer service to our customers Have a flexible approach to work (be able to undertake other duties) Ability to recognise and respond to urgent customer requests Professional approach Must demonstrate attention to detail Able to follow instructions Never be afraid to ask for help A personable person with a willingness to learn A can-do attitude is essential

Desired qualification requirements:

The candidate will need to have at least 5 GCSEs (C and above) including Maths and English.

Working week:

Monday - Friday,


35hrs per week, [all details will be confirmed with the employer]


£170 per week

Benefits of the role/Future prospects:

Annual leave Summer and winter socials, plus quarterly socials Other employee benefits

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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