Apprentice IT Service Desk in Newcastle-upon-Tyne NE11

QA Apprenticeships
17 Feb 2019
25 Mar 2019
Contract Type
Full Time

Employer description

This is an IT Support business that supports a number of levels with all clients IT needs.

Although typically we serve businesses with between 10 and 500 workstations and servers, our portfolio ranges from working on some of the largest IT networks in the North East to simple one-off PC/server repairs. We are financially stable and have no long-term debt.

Smart IT is going from strength to strength, with our client base having nearly doubled in the last two years to over 600 clients. We are constantly investing in new technologies and resources to ensure the IT services we offer become more efficient and responsive.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview:

You will be working alongside our first and second line engineers to provide businesses with a centralised IT department, providing support for Microsoft Windows desktops and servers, desktop and server software (such as Microsoft Office and Microsoft Exchange), network infrastructure, desktop and server repairs and installations.

The successful individual will be awarded a 13 month Microsoft Advanced Apprenticeship with our training provider: QA Apprenticeships.

Main role / Responsibilities [will include but not be limited to]:

Providing 1st and 2nd line support via telephone and remote access software Diagnosing and resolving technical issues Setup and configuration of new IT Hardware Setup and management of training based software for online courses Installing and maintaining AIS approved software including Sage Managing and assigning helpdesk tickets and their priority

Desired qualities, skills and experiences:

Very good communication skills Methodical and logical approach to tasks Must enjoy problem solving A natural aptitude for understanding technical information A genuine interest in IT and technology A positive, ‘can do’ attitude Career focused and self-motivated

Desired qualification requirements:

5 GCSE’s or equivalent at grade A*- C, including English and Maths.

Working week:

5 days per week,

Monday – Friday,

37.5 hours per week [all details will be confirmed with the employer]


£150 per week

Benefits of the role:

You will be paid £150 per week whilst in your apprenticeship; if you successfully complete your apprenticeship, you will be offered a competitive salary as a First or Second Level Engineer This is an ideal opportunity to earn several industry-recognised qualifications and kick start your career in IT

Future prospects:

On completion of the Apprenticeship, the individual will secure a full time position as a first or second line engineer with Smart IT - which also comes with new benefits:

A competitive salary Industry recognised qualifications Great prospects

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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