6 month contract Customer Services Representative

Recruiter
Absolutely Recruitment
Location
London (Greater)
Posted
14 Mar 2019
Closes
31 Mar 2019
Sector
Education
Contract Type
Contract
Hours
Full Time
Customer Services Representative

Based in South West London. Salary: Depending on experience. 6 month contract

We are currently recruiting for a Customer Services Representative within the renewals team at an influential organisation based in lovely offices in the SW London area. This is a fantastic opportunity for a candidate with excellent communication skills.

Person Specification: -

Positive ‘can do’ attitude
Excellent communication skills both written and spoken
Ability to work provide a high level of customer service to both internally and to external clients
Strong MS Office skills
Be educated to A Level standard or equivalent
Have experience within a similar role or environment

Key Responsibilities: -

To provide advice and solutions in response to customer enquiries, matching and promoting products and services to meet customer needs and maximise conversions. (Applies to outbound executives only)
To carry out a range of outbound calling campaigns, including sales and market research, to further develop customer relationships, increase loyalty and generate conversions to sale.
To continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service.
To work collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with internal processes and procedures, Customer Service Standards, and external regulations.
To actively seek and record information on customers including feedback comments on quality of service and ideas for new products and services in order to spot themes and trends and suggest ideas for improvement.
To use a range of computer applications to accurately enter and amend customer data, in order to promptly process financial and other transactions, and to build an accurate customer database.
To carry out a range of general administration activities including generation of customer letters in order to support customer enquiries and achieve service levels.
To attend off site and evening events including customer open evenings, and trade shows / exhibitions in order to provide face to face advice and to secure conversions.
To get involved in development and testing of new processes, systems and technology in order to provide feedback from a customer perspective

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