Account Manager

Recruiter
Leith Buckley
Location
London (Greater)
Posted
14 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
Build personal relationships with founders of the UK’s most exciting tech companies

Do you love meeting awesome tech startups with the freedom and responsibility to actually make a difference? Do you get your kicks from being deep in the action, negotiating our most valuable contracts?

If this sounds like you, read on!

My client works with many of the UK’s most innovative companies, helping them to maximise their government funding opportunities. Their sales are ramping up and they’re scaling up our retention team and processes to match. That’s where you come in.

As an Account Manager, you’ll be expected to quickly gain a deep understanding of the funding schemes we offer, and get stuck in helping clients to get the best out of my client's services and offerings.

On a typical day you might:

* Work with a consultant and collate the information we need to complete a project

* Set up and facilitate a meeting between a client and your team

* Debrief with the team afterwards to help get the projects delivered within the timescale

* Call some of your clients to catch up with them about their latest developments

* Schedule a meeting with a sales lead that one of your clients referred you to

* Track your customer success metrics and build them into your weekly report to the account management team

REQUIREMENTS

* You have 2+ years experience in executing and maintaining successful client retention strategies within the tech/startup space

* You are comfortable project managing between clients and technical teams

* You can show experience in managing a referral sales pipeline

* You have demonstrable negotiation and contract management skills

* Experience with metrics like Net Promoter Score and Referral Rates

This role would also be a good fit for a Customer Success Manager looking to grow their commercial acumen

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