System Training Officer

Team Jobs
14 Mar 2019
31 Mar 2019
Contract Type
Full Time
System Training Officer

12 months Fixed term contract (Will potentially be extended)

Salary: Up to £27,000 plus attractive benefits.

TeamJobs is excited to be working with a fantastic housing organisation based in Poole who is looking for an Implementation Support Officer to join their Business Transformation Team. They recruit those whose honesty, integrity, initiative and creative approach to problem-solving shine through.

As a System Training Officer, you will be supporting the Business Transformation team and the wider business in the training, implementation and rollout of the new Housing Management System.

Main Objectives

• To support the testing of the new system, prioritising and looking for solutions where issues are found and logging issues that require resolution by developers/contractors.

• To support the training of users through from training for User Acceptance Testing (UAT) to Go Live.

• Work closely with the Business Transformation Team to make amendments as necessary to processes and to a configuration of the system, completing new processes and configuration as may be required.

• To support the Business Transformation Team in the preparation and completion of the Data Passes.

Main Responsibilities

• Work as part of a team to develop new ways of working in order to deliver the implementation of the business transformation process as part of the new system.

• Deliver new ways of working that maximise efficiencies and eliminate duplication of effort, including offering a more streamlined and responsive service to residents, leading to enhanced customer satisfaction.

• Create training materials for use in UAT and Go Live training sessions, provide UAT training, Go Live training and to support the business in the completion of UAT and UAT test scripts.

• Understand how each area operates and how the system works and be able to challenge practices, whilst also ensuring that the system meets user, business and customer requirements.

This a fantastic opportunity to join a growing and fast-moving business, if you are interested and would like to know more, apply now or contact Fadi Jawish At TeamJobs

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