Service Controller

Recruiter
Heathrow Employment & Skills Academy
Location
Hounslow
Posted
14 Mar 2019
Closes
27 Mar 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
TCR Group are seeking a supportive and experienced Service Controller to join their team. The role of the Service Controller is to establish and maintain control of all items of Ground Support Equipment (GSE) deployed on site. The role requires flexibility to work on a rolling rota of 4 on 4 off basis. As a Service Controller your key responsibilities include: •Liaising with customers regarding the status of all vehicles, routine maintenance, and damage repair •Liaising with the Workshop Supervisor to ensure returned equipment is processed in terms of identifying liability and ensuring sufficient capacity •Updating service schedules as required •Maintaining records of work done including cost, date in/out and any other relevant information •Dealing directly with manufacture and UK Fleet Manager with regards to warranty claims •Dealing with all audits – customers and airlines The ideal candidate for this role will have experience in the vehicle maintenance sector. In addition, you will have the following skills and experience: •Customer centred and delivery focused •Good level of general education •Motor mechanics – PLG (desirable) •LGV 2 (desirable) •Experience of working in a customer focused pressurised environment •Understanding of workshop procedures and systems

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