Helpdesk Call Analyst - German Speaking

Up to £17000 per annum
15 Mar 2019
26 Mar 2019
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
German speaking Helpdesk Call Analyst

Möchten Sie für ein Unternehmen arbeiten, das regelmäβig IT Industriepreise gewinnt? Sprechen Sie flieβend Deutsch? Bei uns werden viele Fremdsprachen sehr oft verwendet und zwar sind 40% der Mitarbeiter in unserem Helpdesk zweisprachig. Wir suchen deutschsprechende Analytiker für unser fleiβiges und ganz freundliches Team, das sich in der Stadtmitte Nottingham befindet.

This is an award winning team supporting well known retail brands across Europe. The role will mainly be English speaking, but you will be called upon to support stores in German speaking countries as required. Based in a busy open plan Nottingham city centre office, 40% of the Helpdesk team are bilingual, and can offer support in twelve European languages.

This company are looking for people with the right blend of skills and experience. They want to hear from people who understand retail and/or hospitality, and can work under pressure in a fast paced and ever changing environment.

They are looking for real team-players who are dedicated to the company's on-going development and the business success of their customers. They are UK based, but provide international support to over 8,000 global locations in 66 countries, so are looking for the most promising people to help them grow and expand even further.

What will they ask you to do?

Working with a team of experienced Analysts, you will be the first point of contact for the users of our Help Desk. Answering incoming calls and emails providing support to their high profile retail clients you will ensure all issues are followed through to resolution.

Working within an ITIL and ISO20000 environment you will be providing a first class professional and friendly service to ensure they continue to enhance their reputation and strive to be the best.

You will be provided with training and support every step of the way, and they can help you develop your career in IT.

Is this the role for me?

If you can answer "yes" to the following questions, then this is the role for you!

- Are you fluent in German?
- Have you worked in a fast paced Help Desk/Support Centre and/or Retail environment?
- Are you target driven with excellent customer service skills?
- Have the ability to communicate well via the telephone to those with varying levels of IT experience?
- Have the ability to work under pressure and thrive on a challenge?
- Enjoy taking ownership to achieve a successful resolution?