Head of Customer Care - Luxury Fashion Brand

Four Seasons Recruitment
London (Greater)
14 Mar 2019
23 Mar 2019
Contract Type
Full Time

Head of Customer Service with a luxury fashion brand based in West London. In this role you will overlook the customer service for wholesale, retail and ecommerce. You will be responsible for managing and mentoring a team of direct reports, and expected to elevate company customer service standards, while helping to grow the business.

The Role:

  • Ensure client enquiries are handled through a solution oriented customer service strategy
  • Monitor and report matters regarding quality control to appropriate departments
  • Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)
  • Proven experience in implementing new processes and/or change management

The Candidate:

  • 5+ years of experience working at a customer service desk a must (overseeing wholesale, retail and ecommerce a big plus!)
  • Luxury / premium fashion brand experience an asset
  • French language skills (written and verbal) are desirable

The Package:

  • Salary up to £50k
  • Generous employee discount
  • Fashion forward and dynamic head office work environment

Due to the high volume of applications only shortlisted candidates will be contacted.

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