Head of Customer Care - Luxury Fashion Brand

Recruiter
Four Seasons Recruitment
Location
London (Greater)
Posted
14 Mar 2019
Closes
23 Mar 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Head of Customer Service with a luxury fashion brand based in West London. In this role you will overlook the customer service for wholesale, retail and ecommerce. You will be responsible for managing and mentoring a team of direct reports, and expected to elevate company customer service standards, while helping to grow the business.

The Role:

  • Ensure client enquiries are handled through a solution oriented customer service strategy
  • Monitor and report matters regarding quality control to appropriate departments
  • Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)
  • Proven experience in implementing new processes and/or change management

The Candidate:

  • 5+ years of experience working at a customer service desk a must (overseeing wholesale, retail and ecommerce a big plus!)
  • Luxury / premium fashion brand experience an asset
  • French language skills (written and verbal) are desirable

The Package:

  • Salary up to £50k
  • Generous employee discount
  • Fashion forward and dynamic head office work environment

Due to the high volume of applications only shortlisted candidates will be contacted.

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