Quality Assurance and Health & Safety Manager

Corporate Technical Management
13 Mar 2019
31 Mar 2019
Contract Type
Full Time
Job Title: Quality Assurance and Health & Safety Manager

Reports to: Operations Director

Location: East Sussex, UK


The main purpose of this role will be:

Responsible for defining and managing the quality of all Company products, associated processes and personnel. Improving quality in line with customer expectations and industry standards whilst reducing the Total Cost of Quality. Managing the Quality Management System (QMS), ensuring ongoing development, accreditation and compliance to ISO9001.

Responsible for leading Health and Safety for the business and instigating a program of change to achieve a zero-accident culture whilst ensuring compliance with all H&S legislation.


The main requirements and employee accountabilities are:

Quality Assurance

• Understand customer requirements and industry best practice to develop a strategy for improving the quality of all Company products.

• Responsible for reducing the Total Cost of Quality including labour, process, audit, inspection, scrap, rework, complaints, returns, certifications and accreditations.

• Lead, nurture and inspire a team of Quality personnel to drive improvement and adherence to Company quality standards and processes.

• Ensure all employees receive ongoing training and monitoring to understand the required quality standards, procedures and processes pertaining to their role.

• To instigate various KPI’s to drive improvement in quality standards and cost reduction to focus improvement activity and reach best in class industry standards.

• Ensure timely monitoring of data and communication of metrics to ensure all operations staff have a common understanding of requirements and have the necessary visibility to resolve problems and drive improvement.

• Maintain, improve and ensure compliance of the quality manual, quality management system, quality management policy, quality goals and applicable legislation and regulations.

• Ensure all BSI audits are managed and resulting Corrective actions and Opportunities for Improvement are administered and actioned.

• Lead root cause analysis of quality issues relating to manufactured product, purchased parts and customer complaints to install permanent solutions and prevent re-occurrence.

• To own the RMA process, ensuring that customer feedback and fulfilment is driven to the highest standards of service.

• To administer the NCR, ECN, PIF & CAR process to ensure speed of containment, corrective action, identification of root cause and resolution of issues.

• To drive the evolution of the company’s vision towards right-first-time and lead the progression from inspection to prevention.

• To ensure that sufficient checks and inspection activity are in place to verify supplied components, in process quality and finished goods comply to specification and records are maintained to evidence compliance and control.

• To specify, install, calibrate and maintain all required inspection and measuring equipment, for all validation points throughout the manufacturing process to ensure customer requirements are met.

• To instigate, maintain and manage all visual standards and quality references.

• To be the owner of the company’s quality related documentation. This will include the creation and maintenance of the quality management system, quality plans, key points, maintenance schedules for test equipment, calibration schedules etc.

• To help provide DFM feedback to Engineering for new products and technologies.

• Introduce new technologies to reduce the time and cost of managing and monitoring quality

• Assist with supplier selection through robust qualification processes, inclusive of aligning process capabilities and ensuring robust Quality assurance practices are in place.

Health & Safety

• Responsible for leading improvement in Health and Safety standards to ensure compliance to current H&S legislation and the reduction of injury related incidents.

• Monitor H&S incident, near miss and risk data along with the establishment of KPI’s to drive a corrective action and proactive improvement process

• Drive a program of behavioural based safety improvement to achieve a zero-accident culture

• Instigate and manage a 6S improvement program to drive efficiency and safety improvement throughout the organisation.


The essential skills/experience required for this role are:

• Extensive experience of managing and implementing ISO 9001 and QMS.

• Ten years’ experience working in a similar manufacturing environment and possess a good understanding of using Quality and Process management tools and methodology, including 5S/6S, flowcharts, VSM, Kaizen, Pareto, QCPC, SPC, AQL, FMEA, 8D, Cause & Effect, Ishikawa, 5 whys etc.

• Must have experience of using CMM or Faro Arm devices and a range of metrology equipment typically used in machine shop environments. Close control of the position in 3D space of components and features requiring the use of data acquisition and measuring equipment


The skills and experience we would like the employee in this role to have are:

• Green or Black belt Six sigma qualified


Desirable Qualifications:

• Qualified to ONC/HNC level in Engineering/Manufacturing or relevant Quality professional qualification.

• Health & Safety Qualification to IOSH, NEBOSH, Diploma standard


We require the following personal qualities/attributes

• Positive attitude to modern Quality practices and manufacturing processes and a willingness to adopt Lean manufacturing and Six Sigma principles.

• Previous experience of working in vacuum science would be advantageous.

• Must have good communication skills (both up and down stream and external contacts) and able to train others, facilitate quality events and meetings including cross functional teams.

• Keen to drive improvements and capable of thinking outside of the box and challenging current thinking to develop new ideas/solutions

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