Operations Manager

Trescal Limited
13 Mar 2019
31 Mar 2019
Contract Type
Full Time
Trescal is a worldwide specialist in calibration, headquartered in Paris, France and located in 22 countries, covering Europe, Americas, Asia (Singapore) and North Africa. We have 50,000 customers, 3,550 employees globally with nearly 500 in the UK.

The Branch Manager provides Operational and Technical expertise for the development and implementation of processes required for the successful / cost effective delivery of a Calibration and Measurement capability that meet all customer requirements (Quality, Cost and Delivery). The Branch Manager is responsible for the development and management of the P&L of the Branch through the co-management of sales of the Branch, subcontracting reduction, workload management, automation, cost reduction & will focus on a high quality of service to build long-term relationships with current customers. Managing the team of the Branch: Customer Services, Engineers/Technicians and Logistics.

Managing a multi-discipline engineering team including.

* Responsible for the development and management of the P&L and cash generation in a context of a LBO

* Proactively set and lead action plans to reduce branch costs structure: logistics, general expenses

* Optimizing existing Calibration & Measurement processes to drive Quality, Scheduling & turnaround time improvements

* Leading Continuous improvement activities to drive product flow

* Provide Key Performance Indicator reports to drive continuous improvement

* Assist with the master scheduling, capacity analysis and gap analysis to ensure that the people, and equipment are in place to support delivery schedule and demand forecast.

* Ensure timely completion of all work within the scope of the team by:

* Supervising and coordinating to ensure full utilization of technician capabilities

* Prioritizing to accommodate turn-around times (target is 5 days)

* Managing overtime & subcontracting reduction to meet both P&L targets and customer expectations

* Coordinating efforts in the development of automated procedures.

* Manage the teams in the Branch (Customers Sales Representatives Team, Production Team) in order to develop the branch with professional and motivated teams

* Take the lead on driving sales for the Branch in line with the strategy for the UK

* Focus on a high quality of service for our customers’ satisfaction and build long term relationship with our current customers

* Provide strong leadership and communication to promote a positive work environment and promote positive change.

* Communicate regularly with all team members throughout the day as needed and in regularly scheduled meetings: Daily production meetings, weekly capacity plan meetings, monthly meetings for new ideas, continuous improvement and cost reduction.

* Identify current workforce skill levels and identify and provide education and cross-training to achieve a highly involved, flexible workforce.

* Performance management - Establish development plans for both individuals with high potential and those with performance issues.


* Ideally, previous Calibration / Measurement engineering experience preferably within the aerospace industry but not essential. Technical qualification/background essential.

* Min. 3-4 years management/leadership background

* Project Management Process background beneficial

* Must have managed a P&L

* Lean and Six Sigma Process background beneficial

* Customer / Stakeholder facing experience

* Self-starter, resourceful, flexible, responsive, detail oriented and possess a good work ethic

* Excellent communication skills at all levels, both verbal and written

* Demonstrated ability to provide leadership and foster teamwork while solving technical challenges

* Excellent problem solving, situation assessment and conflict resolution are required.

* Must have sound judgment to deal with dynamic situations, decide upon a course of action and implement swift resolution for closure.

We offer a highly competitive salary, car or car allowance, performance related bonus, 25 days holiday, pension scheme, life assurance, flexible benefits programme and Perkbox.

At Trescal, every employee is the entrepreneur of their job and their career. They participate in building the satisfaction and confidence of our clients, contribute to the entrepreneurial adventure of our companies and create our Group’s identity

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