Client Account Manager (Software Solutions)

Easton Haines Consultancy
Blaenau Gwent
13 Mar 2019
31 Mar 2019
Contract Type
Full Time
Client Account Manager (Software Solutions)

About the job
The Client Account Manager is responsible for managing existing client relationships, issues and escalations. You will develop and drive both existing and new business opportunities from within an existing client base, leveraging relationships with senior client business leaders to identify opportunities and shape propositions to meet the client's needs and values.

The Client Account Manager will manage the escalation of issues ensuring client satisfaction and will be responsible for driving agreements with clients on the definition of service and will act as an escalation point to ensure that all areas such as SLA's, MI provision, governance structure, key deliverables etc are managed appropriately.

About you
The successful candidate will have demonstrable experience of working at account management level with software solutions for clients in a BPO, BPM, or outsourced customer contact business. You should also have a strong background in producing and presenting proposals and reports to clients alongside experience of negotiating service levels, and contracts with clients.
A background in outsourcing and service management is essential as is the ability to build strong relationships with customers at varying levels. Experience of managing a hosted, managed service, software service solution would be ideal.

Preferably, you will be educated to degree level or equivalent with industry/professional qualifications. Experience of producing client reports would also be advantageous as is experience of running customer satisfaction surveys. Experience of successfully influencing, leading, motivating and managing a virtual team across different functions to ensure client delivery would be a bonus.

In you will receive a salary of up to £40,000 plus a profit related bonus scheme, 24 days annual leave and life assurance of four times your salary. On completion of the probationary period you can join the group pension plan and obtain up to a 6% match contribution into your pension plan. Access to private medical cover is also available and a flexible benefits scheme can also be enjoyed.

What's in it for you?
Join a growing company at the cutting edge of software and business services
Enormous career potential - the company is growing year on year
My client's values of integrity, teamwork, pioneering and determination reflect their priorities to employees
Continuous learning and development is a key part of their culture and a variety of training options are available to support your career development

Please apply either by using the link provided or by emailing your CV direct to me. Alternatively, you can call for more information on the number shown below.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please note that by applying for this role you give Easton Haines authority to process your data in respect of this specific role and to notify you of other suitable job opportunities; we will not share your data with third parties without your prior agreement and out Privacy Policy can be viewed on our website (url removed)

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