2nd Line Desktop Support Analyst

SOLOS Consultants Ltd
West Bromwich
13 Mar 2019
31 Mar 2019
Contract Type
Full Time
Our client is currently looking to recruit a 2nd Line Desktop Support Analyst on a permanent basis.

The successful candidate will have previous Desktop / 2nd line IT support experience and be confident working from multiple sites. You will be comfortable providing deskside and remote support to desktop and laptop PCs including installing, diagnosing, repairing, maintaining and upgrading hardware & software as well as proving end user training when necessary. You will ideally be experienced working with SCCM, Active Directory, Group Policy, Windows 10 and have exposure to HP and IBM/Lenovo hardware platforms amongst others.

Key Duties

* Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.

* Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.

* Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

* Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.

* Ensure configuration information for hardware and software items is maintained within the SSC’s CMDB.

* Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.

* As necessary, liaise with and co-ordinate third-party support providers and PC equipment vendors.

* Provide training and support to business staff on computer operation.

* Undertake Local Area Network (LAN) support and troubleshooting where required.

The ideal candidate will have experience of working to an ITIL framework and have supported various sites, however this isn’t essential.

This is a fantastic opportunity to join an established organisation offering an excellent package and opportunities to develop and progress

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