Customer Services Assistant

Recruiter
JP Air Conditioning
Location
Bromley
Posted
13 Mar 2019
Closes
27 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Services Assistant – Full Time (9.30-5pm) – Bromley (BR2), Kent £20-22K About This is not just another London air conditioning company; they are proud to be a company that customers can depend on. Founded in 2012, they have grown exponentially by focusing on providing exemplary customer service. You will be working with a friendly team and are looking for a customer services assistant a fast-paced environment, change and opportunity and is keen to learn new things. Our client have recently moved new premises based in Bromley (BR2) and are keen to get the right new colleague to join the team. Main Responsibilities: The role would best suit someone who is highly organized, proactive and a natural communicator. This position will include but not be limited to: • Dealing with all email, telephone and website enquiries • Dealing with daily queries from engineers and customers • Building strong relationships with customers and engineers • Following up with customers who have recently been sent quotes • CRM database management, ensuring that all records are kept up to date and comply with GDPR regulations • Researching and ordering of parts as required, monitoring their arrival time for booked/pending jobs • After sales service – following up and encouraging clients to complete reviews Experience and skills required • Office based customer facing experience, ideally within the construction and/or trades sectors • Excellent interpersonal and customer service skills • An ability to build rapport with customers, engineers, suppliers and third parties alike • Strong working knowledge of Microsoft Office applications e.g. Word and Excel • A flexible, hands on approach to working with a willingness to learn • Ability to prioritise and plan own workload • Strong attention to detail • Excellent interpersonal skills, both written and verbal • Excellent organisational skills What is offered in return • The opportunity to be part of an exciting, growing organization • Salary - £20 – 22,000k • 20 days annual paid holiday + 8 days bank holiday • Company pension after successful completion of the probation period How to apply If you would like to be considered for this opportuntiy, please apply here and our client will be in direct contact

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