General Manager (leisure)

Recruiter
Select
Location
Norwich
Posted
12 Mar 2019
Closes
31 Mar 2019
Contract Type
Permanent
Hours
Full Time
My client are really making their mark in the leisure market and due to growth are now seeking a General Manager to join the team.

Based in their Norwich location, you will be responsible for overseeing the day to day management of all aspects of the site, delivering continuous improvement from both a quality and financial perspective to support the operational efficiency of the site.

Alongside this, you will manage and motivate the team to maintain high performance, ensuring the highest level of safety and service is being offered to their customers.

Main Responsibilities:

•Work closely with local businesses, schools and community partners to market the site and the full range of activities available.

•Assist the Marketing department with the development and implementation of local marketing initiatives including promotions and special events. Support the Marketing department with all Group marketing initiatives.

•Work to achieve the monthly and quarterly KPI’s, including wage ratio, site audit and accident ratings, ensuring financial targets and other agreed targets are met in all departments.

•Supply Head Office with weekly reports outlining all aspects of the business related to accidents, income and expenditure, including wage ratio and spend per head (SPH).

•Recruitment, training and development of staff, conducting regular performance reviews and offering training and coaching when necessary.

•Proactive management of employee relation issues, with advice and support from the HR department.

•Schedule regular meetings with the management team and staff to provide updates, request feedback and share information, ensuring effective channels of communication at all levels so every member of staff is aware of the team objectives and the part they play in their delivery.

•Ensure staff are knowledgeable about all products and services and display a commitment to the culture and philosophy of the business

•Adopt and maintain policies and procedures at all times, ensuring compliance with all relevant legislation in relation to Health and Safety, PAS 5000 and industry standard guidelines, including all operational safety checks at site.

•Assist the Group Operations Manager with insurance claims management, working in association with the Company’s insurance provider in order to reduce risk and improve Health and Safety at site.

•In conjunction with the Group Operations Manager, investigate customer and employee satisfaction with a view to delivering continuous improvement across all departments to improve the customer journey and employee engagement.

Person Specification:

•A proven and successful track record in a fast paced, management role in Leisure or similar

•A dynamic leader with the ability to motivate the team and drive culture to create results

•A customer focussed, approachable and tactful personality, with the ability to converse with a diverse range of people at all levels

•Excellent organisational and planning skills with the ability to work under pressure and meet tight deadlines.

•Proven ability to manage a budget, with an excellent track record of hitting and exceeding targets

•Knowledge of Health and Safety regulations

•Flexible attitude to working patterns

Additional information:

Some travel is required to attend meetings and training events and some overnight stays away from home may be required.

Basic salary is dependent on experience, plus quarterly KPI performance related bonuses and an annual P&L bonus if site budget is achieved.

In the first instance, please send your CV to Emma Baylis or call Emma for an informal and confidential chat

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