Holiday Park Complex Manager - Accommodation

RSD Recruitment Ltd
Argyll and Bute
12 Mar 2019
31 Mar 2019
Contract Type
Full Time
Holiday Park Complex Manager

Dunoon - Scotland

£25,000 - £28,000

This fantastic opportunity has become available to work for one of the best 5* Holiday Park Companies in Scotland, set in a beautiful location, the successful candidate will be a part of the complex management team and responsible for the non-food operation areas of the Holiday Park. The holiday accommodation comprises 57 luxury lodges, which are regularly refurbished and upgraded and 31 caravans, none older than 3 years old. In addition the park hosts over 500 privately-owned units.

Responsibilities will include:

Supervising and co-ordinating our team of reception and housekeeping staff
Proactively driving performance and developing the accommodation offering
Identifying key metrics and data from all relevant sources, including Revoo, Trip Advisor and internal allocation and maintenance records to set improvement and performance KPIs.
Setting and maintaining standards across all holiday accommodation.
Ensuring all areas of the complex run smoothly and stay focused on displaying a welcoming, professional and friendly manner for guests.
Dealing with holiday guests, holiday home owners and suppliers.
Overseeing staff rotas and monitoring wage budgets.
Handling escalated queries and incidents in a calm and professional manner
Being aware of occupancy rates and any promotions regarding accommodation sales and their impact on the housekeeping and reception teams.
Reporting to and assisting the General Manager in operational, financial and budgetary matters.
Act as Duty Manager when required for the smooth running of the business

This opportunity is one not to miss, please apply with your CV for a confidentail chat

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