Contract Manager

HVAC Recruitment
10 Mar 2019
31 Mar 2019
Contract Type
Full Time
Working for a leading, global FM company, helping to run a very prestigious site.

£44,000 - £46,000 +£5,200 car alowance+5% bonus+private health care+enhanced pension scheme

General Overview:

Responsible for the day to day management of the service delivery of Hard Services to a prestigious HQ offices in Farnborough and a Wokefield Training Academy including the financial, safety and quality performance elements of the contract.
Ensure contractual commitments are met in accordance with contract SLA’s / KPIs and other requirements detailed within the contract documentation.
Drive quality, innovation and continuous improvement
To be customer focused within all areas of operational activities and maximise relationships with clients.
Ensuring the efficient and effective operation, maintenance and repair of the sites M&E Plant and equipment and services.
Monitor and manage WIP/Debt to an acceptable level.
Develop new business and relationships
Achieve financial budget targets set by the Account Director
Control and monitor the performance of the specialist service provider and sub-contractors.
Minimising Company risk from a technical, financial or health and safety perspective by making appropriate checks in a timely manner.
Responsibility for the operational management and service delivery of all contracted services.
Ensure the provision of extra works and ‘out of contract’ works proposals
Managing costs and maximising profitability in line with the budget and the requirements of the contract.
Other reasonable activities as necessary


Ability to work under pressure
Ability to manage both customer and team expectations
Ability to prioritise and organise
Demonstrate self-motivation
Customer focused
Work to tight deadlines
Ability to communicate within our business and our customers
Ability to organise own work load
Be computer literate (Microsoft Outlook, Power Point, Word & Excel)
Focus on maintenance and repair within set timeframe and according to defined process, maintenance agreements and customer needs
Primary ‘on site’ customer contact for technical installation and/or service issues
Completes planned site / customer visits and resolves customer request / calls as dispatched
Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer’s equipment and systems status and of work completed


To successfully manage the operation of all areas of the contracted FM services.
Compliance to Quality, Health & Safety policies.
To manage the relationships with all stakeholders
To manage the team by example and through effective use of management and motivational techniques to develop skills to grow the business.
To champion best practice across all activities of the contract and act as the driver for change in pursuit of continuous improvement.
To be our ambassador for first class Customer Service.
Ensure customer / client satisfaction is met or exceeded at all times
Meet with key stakeholders on a regular basis and generate networking opportunities.

Qualifications or Required Experience:

Previous experience as a Contract Manager or in a similar role

C&G or equivalent in a relevant engineering discipline

Minimum 5 years post qualification experience

Experience managing services in a prestigious corporate environment

Experience in CAFM, Finance and Intranet HR / Payroll Systems

Experience in P&L management

Knowledge and understanding of GMP procedures (desirable)

Possess a high degree of attention to detail

Proactive and enthusiastic Team Player that brings out the best in others

Possesses MS office (word, excel and PowerPoint) skills

Has a clear understanding of EMS and its importance

Highly customer focused with a capacity to learn and progress

Visibly demonstrates a “Can Do’ attitude that encourages team participation

A “problem solver” with ambition to achieve

For more inforamtion please call Kieran - (phone number removed)

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