Service Manager

09 Mar 2019
31 Mar 2019
Contract Type
Full Time
You will like

Working for a reputable UK engineering company company that is recognised as a leader in the lifting business! The business area of maintenance service offers service solutions and maintenance for all crane brands, lifting equipment, port services and machine tools. This is a unique opportunity for an experienced Service Manager to join their top-gun team in Sheffield South Yorkshire.

You will like

The Service Manager job, reporting to the Branch Manager, where you will be leading and motivating a field-based service team, with your key objective to drive the performance of the service business whilst delivering upon our customer promises. You will be looking to further your career with a financially secure and progressive organisation which values and rewards talented and dedicated people.

Reporting to the Branch Manager your main duties will include:

• Ensuring that service requests are carried out safely and correctly in line with safety procedures and legislation.
• Leading and managing the field service team to support all maintenance and repair related service requests.
• Review and manage service technician field labour hours to maximise productivity and utilization.
• Delivering upon our promises to drive continuous improvement of our customer experience
• Manage margin/performance of service requests to ensure accurate execution within estimated labour and material costs
• Manage customer planned maintenance programmes ensuring adherence to customer agreement schedules.
• Provide technical support to service technicians and facilitate contact with appropriate resources as needed.
• Assist the Branch Manager in establishing training needs and recruitment requirements for the field service team.
• Assist the Branch Manager with conducting site safety audits of the service technicians at our customer sites.
• Supporting estimators with operationally derived quotations and customer consultations.

You will have

You will have a field service background, experience of successfully leading a remote service team, care deeply about customer satisfaction, whilst having a keen eye for detail and the ability to effectively communicate at all levels. Basic financial and business understanding will also be of benefit. You will have engineering experience ideally in the crane industry or in another relevant industrial maintenance sector. Hold a current driving licence.

You will get

A competitive salary, likely £45K-£50K + Package:

A Company Vehicle is provided. An attractive remuneration/benefits package is offered including an attractive base salary (dependent upon skills and experience), contributory pension, bonus scheme, life assurance scheme, along with excellent company working practices and industry leading training programme.

You can apply

By pushing the button on this job posting (recommended), by sending CV in confidence to (url removed) , or if you prefer feel free to give me a call at (phone number removed)

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