Business Applications Support Analyst (L2)

CPS Group Limited
London (Greater)
09 Mar 2019
31 Mar 2019
Contract Type
Full Time
Business Application Support Analyst (L2)

Contract, London

We are seeking the services of an experienced Business Application Support Analyst who will play a key role in providing application triage, technical support and data analysis for a portfolio of customer-facing lifecycle management applications. The applications support the licensing process from E2E, so we are seeking someone with particular knowledge of this process.

The successful Analyst will demonstrate a track record in Business Application support, with a minimum of 2-3 years’ experience in App Support roles, supporting bespoke and/or complex application suites.

Role & Responsibilities

• Responsible for delivering on-going L2 Operational support for the business application portfolio (these inclusive IPM, CLM & API applications)

• Conducting analysis and supporting a range of applications

• Support users through the licensing approval process

• Perform daily applications support, respond, triage or escalate incidents

• Incident and Problem Management within agreed SLA’s

• Assist in the recovery of major system outages

• Escalate and seek advice from L3/Development teams on complex issues

• Working within an ITIL Framework

• Ensuring that customer expectations are managed, and service delivery is met with a within a demanding user base

Candidate Specification/Experience

• Relevant Business and/or Computer Science degree with at three years’ experience in IT, preferably in a support role.

• A minimum of 2 to 3 years' experience working in a business application support role and supporting bespoke systems

• Excellent interpersonal and relationship building skills

• Ability to work under pressure in a fast-paced environment

• SOX’s awareness and compliance

• Understanding of Contract Administration, Revenue Accounting and Forecast & Planning principle

• Excellent telephone manner with great communication skills both written and oral, able to articulate complex ideas in succinct, business terms without the use of technical jargon.

• Demonstrated ability to complete assignments with speed, accuracy, and quality

• Licensees Lifecycle Management

• Intellectual Property Asset Management

• Effective use of Microsoft Word, Excel, PowerPoint and SharePoint

For more information, or immediate consideration for this opportunity please contact Charlie Grant at CPS Group UK directly on (phone number removed) or email

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