Service Desk Analyst - Software Support

£18000 - £21000 per annum
08 Mar 2019
05 Apr 2019
Recruitment Genius Ltd
Contract Type
Full Time
Want to work for a disruptive innovator?

This company are changing the way that business operates in the Energy sector here in the UK. They are looking to recruit a new Service Desk Analyst as their growth continues at pace, with their customer base tripling in a short period of time.

They are looking for people who are either currently service desk analysts, application support analysts or have a good knowledge of SQL and can turn their hand to troubleshooting software and data problems. This job is not tech support for Microsoft office or hardware.

In this role you will bring valuable database and programming skills to the table, with the opportunity to use modern cloud technologies. You will be able to query and join database tables together to find answers to problems (so SQL is a must), and update records where applicable to resolve client requests. For more complex issues or ones that will require some form of development you will be required to liaise with the 2nd line support and development teams and handle the communication back to the business.

Here are some examples of the sort of day to day activities you would get involved with:
- Helping customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Referring difficult cases to the 2nd line support team and communicating resolutions back to the customer
- Referring development issues to the development team and project managers and be responsible for communication back to the clients when appropriate
- Performing tasks on the production systems that the clients may not be able to resolve themselves.

And what is it like to work at this company?

It's probably best if they let their employees tell you:
'It's fun'. 'It's a proper team'. 'Fast paced'. 'No red tape'. 'You can make things happen'. 'There is a free drinks fridge!'. 'Everyone knows everyone'. 'Professional but informal'. 'Great city centre location'. 'There are loads of opportunities to do more than your normal job'. 'It's non-corporate'. 'Everyone gets a day off on their birthday!'

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