NOC / Data Centre Systems Engineer - Manchester
NOC / Data Centre Systems Engineer - UK Cloud & Hosting Leader
£24,640 - £32,795 + Excellent Benefits Package + Personal Development
Ready to join one of the leading UK providers of cloud computing and managed hosting?
Who we are:
Founded in 1998 we were one of the first companies to deliver cloud computing in the UK and we continue to lead the way. We help organisations to maximise the flexibility, cost effectiveness and security of the cloud. From strategy to delivery, our 300+ consultants and solutions architects provide the cloud expertise to transform your business. With a dynamic range of managed cloud services that integrate with the public clouds of AWS and Azure, our agnostic approach delivers solutions tailored to your exact needs. We are a long term supplier to G-Cloud and our infrastructure and cloud and backup services are designed to meet the requirements of the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The NOC / Data Centre Systems Engineer Role:
As a System Engineer you will rack, deploy and configure servers within a 24 x 7, 365 days per year Data Centre environment. It is expected that you would have some experience of providing great service via a technical support helpdesk. Your main focus will be to assist with the technical support of all hosting customers.
NOC / Data Centre Systems Engineer Key Responsibilities:
+ Resolving customer issues via ticket/telephone and escalating support requests whenever necessary
+ Managing and maintaining our monitoring queues for all customer infrastructure alerts
+ Server configuration and network support/administration
+ Managing backups
+ Monitoring networks and servers
+ Managing tasks in the Datacentre environment and liaising with maintenance personnel
+ Responding to issues within agreed SLAs
Required Skills, Knowledge and Experience:
+ RHCT and an MCSE/MCSA Server 2008/2012 qualifications are desirable however minimum skills required from applicants are Unix, Windows and/or Linux 2nd line administration skills
+ Experience of 24x7 shift working, ideally within a Data Centre environment
+ Exceptional technical customer support or Helpdesk experience
+ Ability to take ownership of problems and their solutions.
+ You will be organised, reliable and highly motivated with great interpersonal skills.
+ A ‘yes we can’ attitude and first class communication
+ You will be used to working on deployments racking, configuring servers etc.
What do we offer in return?
+ We'll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ ShareSave and childcare voucher schemes
+ Supported training
+ Holiday Trading Scheme
Training & Development
As you can gather, we have a relaxed and friendly working environment but don't be fooled; you will be working with some of the country's best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certifications and our Management and Leadership Development Programme.
You may have worked in the following capacities:
IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, LaaS Engineer.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.