Customer Service Representative - VIP Aviation
Customer Service Representative - VIP Aviation
London Luton Airport
Competitive Salary + Benefits Package
Are you a customer service focused and professional individual looking for a challenging role providing 5-star service to VIP private aircraft and charter jet customers in an impressive work environment? If so, read on…
Who Are We?
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service.… We don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience.
We are a global Company and part of a FTSE 250 listed plc, BBA Aviation. In our EMEA (Europe, Middle East & Africa) region we have multiple locations – London, Milan, Paris, Luton, Manchester, Cape Town and Athens to name a few. Our local culture is focused on amazing delivery to the customer, business and personal growth – whilst having fun of course! We have a diverse customer base and see the upmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
About the Role:
+ You will meet arriving and departing VIP private aircraft and charter jet customers. Escorting them to/from their aircraft, ensuring your service to customer and crew is always remarkable
+ Building professional relationships with your regular customers and crews will be expected, anticipating their needs and continuously exceeding their expectations
+ A seamless customer journey must always be provided, you will discretely carry out passport, VISA and documentation checks, including flawless paperwork completion
+ You should work as a team with our security provider to make sure you deliver 5-star, quick and discrete security screening for customer, crew and luggage
+ Collaborating with all departments at our stylish terminal will ensure the customer and crew experience is faultless
+ Customers and their crew are our number one priority, you must log all key information and deliver an exceptional handover between shifts so the customer journey is perfect every time
+ We have a fabulous VIP terminal at Luton, you will work with your team to ensure the terminal looks and functions magnificently
+ You will live and breathe amazing service delivery. You should demonstrate to us that you deliver excellent customer service, constantly exceeding expectations and maintaining confidential information.
+ Relationships with customers, crews and co-workers are essential in our industry, you should show your ability to build strong professional working relationships and go above and beyond for everyone you work with
+ Driving our luxury brand people carriers, you will be required to escort customers to and from their private aircraft so you will need to hold a relevant and clean driving licence. Reasonable adjustments will be considered for those with a disability or impairment.
+ Our customers are everything and need us 24-hours a day, 7 days a week. Whilst your shifts will remain fixed and be provided well in advance, it would be advantageous if you were flexible in your working hours and willing to earn a bit of extra cash from working overtime occasionally
+ Our customers come from all over the world, any additional languages would be an advantage for building relationships - although this is not essential so please still apply if you are not wonderfully bilingual!
Rewards and Benefits:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work-life integration.
+ As we all need a break you will get 33 days' holiday (including bank holidays).
+ To help you plan for your future, we will match your pension contributions up to 7.5%.
+ We hope it’s never required but there is a 4-x basic salary life cover which is provided free of charge.
+ Your exceptional performance is rewarded with a half yearly bonus scheme which is based on the performance of your location
+ Recognition cards and events are available for going above and beyond.
+ You will get a super smart uniform that projects a 5-star image as well as making you feel part of the team.
+ We have a wellbeing and lifestyle app, telephone helpline and website to give you essential advice, information, blogs and articles on lots of important work and home topics. These include relationships, careers, finances, family and health…. Amazingly, this also includes free face-to-face counselling.
+ Whatever your future aspirations are we will offer you training and development tailored this and ensure you can carry out your current role to the best of your ability.
+ Sticking with us for five years and beyond is an important thing, so we will reward you for that!
+ You will get to work at EMEA’s glamourous flagship base at London Luton Airport … google it, then you will understand how amazing it is!
Interested in Joining Us… What Next?
Click on apply ASAP and by date 5th April 2019 as simple as that.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.