Account Manager

Recruiter
Pertemps Reading Commercial
Location
Reading
Posted
05 Mar 2019
Closes
31 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
THIS ROLE HAS THE POTENTIAL TO GO PERMANENT **

Job Summary
The role of a Domains Specialist is being part of a team who is dedicated to providing expert knowledge and assistance to both internal and external customers, this could be via the telephone, email or face to face.

Primary Responsibilities
- Supporting both internal and external customers via Screen Share
- Develop a full understanding of domain names and keep up to date with changes to policies and management from the government and hosting companies
- Assist with the daily operations of the team, this may include taking on additional tasks as requested by your manager
- Registering new domain names for customers when purchasing a website. You must understand the impact of the domain name registered to SEO and Google ranking.
- Internal reporting of domain names to upgraded sites
- Advise customers on external re-point process
- Manage all the inbound and outbound domain transfers
- Domain Name System (DNS) management, for example web-mail, mail forwarding, Google verification
- Prioritise workload and have the ability to manage a vary of complex jobs
- Work as part of a team and complete all responsibilities
- Work in collaboration with other areas of the business, to ensure effective and trouble free services for the customers.

Critical Skills Required
- Excellent customer service
- Good time management and organisational skills
- Understanding of domain names and their use with websites
- Ability to manage and resolve customer complaints
- Proactively offer advice and provide solutions for complex issue
- Understanding of DNS management

Eccential Experience and Qualifications
- Minimum of 2 years experience working within a customer focused environment
- Ability to demonstrate excellent time management and organisational skills
- Complaint handling experience
- Expereince using Microsoft programs, for example Work and Excel
- Ability to manage customer correspondence, both verbal and written

Beneficial Expereince and Qualifications
- Minimum of 2 years working knowledge of SEO
- Underestanding of websites, PPC and Google analytics
- Content management system experience/Social Media business knowledge
- Previous expereince using Fatwite and Sitemaker CMS

Click here to apply

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