Data Analyst Apprenticeship in Wilmslow SK9

QA Apprenticeships
05 Mar 2019
18 May 2019
Contract Type
Full Time

Employer description:

We are Citation.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years.

Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job. So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.

We want someone who is...

Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks

Job Details:

Job overview:

Working in a fast-paced team, you’ll be working at the heart of our contact centre to ensure we are maximising the performance of the department.

This role gives you the opportunity to excel at what you do; solving problems, looking for trends and helping find solutions to improve business performance.

Main role / Responsibilities: [will include but not be limited to]:

Working with colleagues from various departments to support them with data, dialler and basic telephone system issues Supporting colleagues using our dialler system and with low-level technical issues Analysing data from call statistics to help the business identify the most efficient way of using data and identifying trends in call patterns / activities Working with colleagues to resolve error reports with a view to preventing recurrence Identifying, collecting and migrating data to/from a range of internal and external systems Manipulating and linking different data sets as required Performing routine statistical analyses and ad-hoc queries Assisting in the production of performance dashboards and reports Assisting with data quality checking and cleansing

Desired qualities, skills and knowledge:

Great communication skills enabling you to influence and gather information from a range of stakeholders You’ll love problem solving Being proactive Eager to learn, as no two days are ever the same

Desired qualification requirements:

A-Levels in ICT /Computing Or an Apprenticeship in a similar subject (this must be at least the level below the planned programme) Or an International Baccalaureate at level 3 in ICT

Working week:

Monday to Friday,

8:30am - 5pm,

37.5 hours per week [all details will be confirmed with the employer]


£16,000 - £18,000 per annum

Benefits of the role:

Working for Citation, you will have access to:

25 days holiday plus your birthday off work Childcare vouchers Gym membership discounts Healthcare cash plan Gaining the opportunity to purchase extra leave, pension contributions and more

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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