Application Support Consultant / Accounting Software Support

Ambis Resourcing Partnership
03 Mar 2019
31 Mar 2019
Contract Type
Full Time
Application Support Consultant / Accounting Software Support / Legal Accounting - or an Accounts Assistant to move into Software Support - if you have the bookkeeping and accounts knowledge together with great customer service skills, an enquiring mind and really good problem solving skills, this super software company in Bath has a role for you. Starting salary to £23k plus healthcare and pension and very good career prospects into consulting, software implementation and project management.

This is a niche market software consultancy who specialise in accounting software, case management, practice management and legal accounting solutions. Their software can be sold on premise or hosted in the Cloud and is developed in a Microsoft .Net environment.

After 25 years in the software business and with around 40 staff, they have established themselves very nicely in their vertical market of complex, legal accounting and case management software, and are a cut above their competitors. Client satisfaction is the number one priority. The Software Support team is a lively, busy fun place to work with plenty to learn and keep you on your toes.

You will be dealing with legal accounts staff, cashiers, and systems admin people resolving their software queries by telephone, email and remote support, escalating problems where required. You will maintain all records in the CRM system and use Excel for reporting purposes as well as amending Crystal Reports.

Your background:

*Either previous experience as a Support Analyst / Support Consultant / Application Support specialist working with accounting software

*Or a background in accountancy and bookkeeping and the desire, personality and problem solving skills to move into a software support role

*An understanding of double entry bookkeeping is essential in order for you to be able to answer support queries on their software. A relevant qualification such as AAT, an Accounting Degree or MAAT or similar would be very useful, as would any legal experience or studies, and knowledge of accounts to trial balance

*Enthusiastic, professional, excellent telephone and written communication skills with good problem solving and team working

*Able to prioritise your work and remain calm when under pressure and busy

*You can complete tasks accurately and give your clients reassurance and clearly defined help

Working here will be fun, challenging, and busy with never a day the same as the last. If this Application Support role appeals to you and you would like to find out more, please get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing.

Key words: Application Support, Support Analyst, Support Consultant, Accounting Software, Legal Accounts, Bookkeeping, Trial Balance, Legal Cashiering, Crystal Reports, Excel, Accountant, Accounts Assistant, Customer Support, Bath, Bristol, Chippenham

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