Junior Support Technician

Focus Resourcing
03 Mar 2019
29 Mar 2019
Contract Type
Full Time
Our client prides themselves on their ability to provide high quality effective systems with 16 years experience supporting enterprise networks. They are currently seeking a Junior Support Technician

Location: Reading

Salary Range: £18000 - £20000

The role:

* Monitor the internal ticketing systems at customer's sites, completing basic support requests where appropriate

* Escalate support requests to Tri Computer's Helpdesk when they cannot be completed by the on-site IT personnel

* Create user accounts, manage permissions and passwords

* Monitor responses to requests raised with Tri Computers’ Helpdesk, provide remote-hands support and respond to any queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement.

* Provide telephone and email support to customers

* Support the in-house IT team with basic requests (ie. Changing printer toner, replacing cables, setting up projectors, moving computers etc.)

* Maintain our high standards particularly regarding customer communications and response times

* Maintain an up-to-date knowledge of current operating systems and standard software packages, including both Microsoft Windows and Mac OSX

* Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems

* Complete any other tasks as requested by your line manager or a senior member of staff

The person

* Experience with Microsoft operating systems, including installation and configuration

* Experience with computer and peripheral hardware servicing and basic repairs

* Some IT/Computing qualifications (GCSE, BTEC, A-Level) are preferable but not essential

* Knowledge and understanding of standard office software packages

* A good standard of written and oral communication

* Ability to work effectively within a team environment, both taking direction from and supporting other colleagues

* Flexibility regarding working hours; overtime is paid but there are likely to be circumstances where you will be required to start early or finish later than usual

* A full UK driving licence is required for this role and access to a vehicle is preferable

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