Field Service Engineer – Mail Automation / Printers / Scanners

Genesis Associates
03 Mar 2019
28 Mar 2019
Contract Type
Full Time
Field Service Engineer – Mail Automation / Printers / Scanners

£25,000 DOE + company car

Midlands – Central UK

My client is an established and growing company with the Mail Automation & Document Scanning industry.

Due to great success, they are currently embarking on an exciting period of growth and are looking to recruit an exceptional Field Service Engineer / Field Service Technician that are hungry to grow with the business.

The role will be a remote position, with an autonomous approach attending service appointments. The successful Field Service Engineer will have proven commercial facing experience and first rate interpersonal skills.


• £18,000 - £28,000 Basic Salary DOE

• Company Car

• 25 days holiday

• Private Health

• Tablet Device

• Mobile Phone

The main responsibilities for the Field Service Engineer:

* Individuals in this role will respond to customer demand calls as well as perform preventative maintenance on contracted equipment

* Interacting with company management and other personnel to analyse and correct any equipment performance issues.

* You will also manage machine-part inventory and perform other administrative tasks as necessary, using supplied devices to complete electronic Field Service Reports and preventative maintenance schedules. * Installing equipment and assisting on sales demos with occasional exhibition logistics and support will also be required.

* Travel from site to site providing preventive maintenance and IT support on Mail Automation Equipment, Copiers, and Scanners

* Provide IT support face to face and also over the phone diagnosing problems

* Have a keen interest in IT, inside and out of work keeping up to date with the latest trends and technologies and be able to provide strategic advice

* Achieving personal budgets and targets through profitable inventory controls

* Developing relationships with existing and potential customers

To be successful in this role the Field Service Engineer / Field Service Technician will:

* Have a recent proven & successful background in working within the Mail Automation / Scanner or MFD, Copier, and Printer solutions industry

* Must have strong PC / Networking Skills

* Possess strong Electromechanical Skills

* Be customer service focused with excellent communication skills

* Be energetic with a ‘can do’ and positive attitude to work

* Be disciplined and methodical, approaching your work in an ethical manner and with integrity

If this opportunity sounds like it aligns well with your experience please apply within. For more information please contact Victoria on (phone number removed) or

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