Customer Service Advisor

Recruiter
TATE
Location
Borehamwood
Posted
03 Mar 2019
Closes
21 Mar 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor

Borehamwood

18k

Our client, a global company insuring over 90 million clients worldwide, are looking for a friendly and empathetic Customer Service Advisor to assist our customers with a variety of queries. You'll be working as part of a team delivering a first class service while working for a company that offers mobility and career development opportunities.

Key Duties

· To answer and handle calls promptly and in a friendly and courteous manner

· Identify and respond to the needs of customers, resolving their queries where possible and escalating them to the relevant departments where necessary

· Keep customer records up to date at all times

· Keep up to date your knowledge of policies and knowledge

· General administration duties

Key Requirements

· Previous Customer service experience (Preferably within an inbound environment)

· Proving track record consistently hitting key performance indicators

· Excellent telephone manner

· Good PC skills

· Attention to detail

· Team player

Tate is acting as an Employment Agency in relation to this vacancy

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