Head of Operations and Customer Service - Retail - 9 months+

Location
London
Salary
£55000 - £63000 per annum
Posted
01 Mar 2019
Closes
29 Mar 2019
Ref
00092725
Contact
Recruitment Genius Ltd
Sector
Retail
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Based from their London office and reporting to the MD, this role is an opportunity to be part of a fast-paced, start-up environment and a key member of the Senior Leadership team during Maternity Cover.

This is an opportunity to join a disruptive company that is changing the way people discover and shop for beauty, grooming, and lifestyle products. They combine a personalised subscription service that delivers high-end samples directly to their members with an online store. Their platform provides their brand partners with a more effective way to access customers.

The role comprises of overseeing the Operations & Customer Service functions in order to:
- Manage a team of 20 (3 direct reports)
- Set annual strategy & budget
- Deliver against agreed targets/KPIs
- Manage strategic & commercial relationships with 3PLs
- Develop & improve operational processes
- Collaborate with all cross-teams - Marketing, Creative, Product and Buying/Merchandising

Essential:
- 2:1 Degree
- 6+ years of experience in Operations / Logistics / Supply Chain
- Experienced People Manager
- Experience in budget management
- Intermediate to Advanced Excel skills
- Excellent Organisation Skills
- Astute attention to detail
- Strategic Problem Solver
- Analytical thinker and data driven
- An experienced and inspirational leader

Preferred:
- Retail Operations background
- Customer Care experience

They Offer:
- Competitive Salary
- Company subscription
- Healthcare
- Pension
- A vibrant, fun working environment

Based in New York, Spain, France, and the UK the London office is home to a growing, passionate team based in Fitzrovia. If you'd like to help build an exciting business (and have fun along the way), this is the place for you.

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